Clear about what we collect.
Careful with how we use it.
This Privacy Policy explains how NEON SNOW Pty Ltd collects, uses, stores, protects and discloses personal information in connection with our website, enquiries, projects and services.
It also explains the choices and rights available to individuals whose personal information we hold.
Use it for a clear purpose and protect it appropriately.
The important parts, without the legal fog.
We collect what we need.
The information we collect depends on how you interact with NEON SNOW and the services involved.
Information has a purpose.
We use information to respond to enquiries, deliver services, support clients, secure systems and operate our business.
Protection is built in.
We use reasonable technical and organisational controls appropriate to the information and services involved.
You can ask questions.
You may contact us about access, correction, privacy concerns or how we handle information relating to you.
About this Privacy Policy
This Privacy Policy describes how NEON SNOW Pty Ltd (ABN 37 668 696 366) manages personal information in connection with our business, website and services.
In this policy, “NEON SNOW”, “we”, “us” and “our” mean NEON SNOW Pty Ltd.
We provide business and technology consultancy, website design and development, custom software, plugins, portals, integrations, hosting, support, automation and AI enabled services.
We aim to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
Other notices may also apply
A particular service, application, client portal, AI agent or other product may have an additional collection notice or privacy information explaining how information is handled in that specific context.
Information We Collect
The personal information we collect depends on your relationship with NEON SNOW and how you interact with us.
| Category | Examples | Why we may need it |
|---|---|---|
| Contact information | Name, email address, telephone number, organisation and role. | To communicate with you and respond to enquiries. |
| Enquiry information | Messages, project descriptions, requirements, business problems, website addresses and requested services. | To understand your enquiry and determine how we may be able to assist. |
| Client and project information | Requirements, project documents, meeting information, system information, authorised contacts, project decisions and files. | To scope, design, deliver and support services. |
| Account and service information | User identifiers, roles, permissions, service history, support requests and account activity. | To provide, administer and secure services. |
| Billing and commercial information | Billing contact information, invoices, transaction references, quotation and contract information. | To manage commercial relationships, payments and records. |
| Support information | Support requests, screenshots, affected URLs, diagnostic information and technical details. | To investigate and resolve support matters. |
| Website and technical information | IP address, browser, device, referring page, pages viewed, timestamps, cookies and security logs. | To operate, secure, understand and improve our website and services. |
Sensitive information
We do not ask general website visitors to provide sensitive information unless it is reasonably necessary for a particular lawful purpose.
Some client projects may involve information that is sensitive or regulated. Where this occurs, the collection and handling arrangements may be addressed through the relevant project agreement, system controls, collection notice or client privacy requirements.
How We Collect Information
We generally collect personal information directly from you when you interact with NEON SNOW.
This may occur when you:
- contact us through our website, email, telephone or another communication channel;
- request a consultation, quotation, proposal or service;
- attend a meeting, workshop or project session;
- enter into an agreement with us;
- use a portal, platform, website or service that we operate;
- submit a support request;
- interact with an AI enabled or automated feature;
- subscribe to communications or respond to a campaign; or
- otherwise provide information to us in connection with our business.
We may also receive information from clients, authorised representatives, business partners, service providers, referrals or publicly available business sources where it is lawful and appropriate to do so.
Certain technical information may be collected automatically when you access our website or online services.
How We Use Information
We may collect, hold, use and disclose personal information for purposes including:
- responding to enquiries and communicating with prospective clients;
- preparing quotations, proposals and agreements;
- delivering consultancy, websites, software, integrations, hosting, AI and support services;
- managing projects, accounts, access and client relationships;
- providing technical support and investigating incidents;
- invoicing, accounting and business administration;
- protecting systems, detecting misuse and maintaining security;
- analysing and improving our website, services, processes and customer experience;
- communicating about relevant NEON SNOW services where permitted;
- complying with legal, regulatory, contractual and professional obligations; and
- establishing, exercising or defending legal rights.
We may also use information for a secondary purpose where you would reasonably expect that use, where you have consented, or where the use is otherwise authorised or required by law.
Client and Project Data
NEON SNOW sometimes processes information on behalf of a client when providing websites, hosting, software, portals, integrations, AI functionality, support or other technology services.
In those circumstances, the client may determine why the personal information is collected and how it is intended to be used.
NEON SNOW generally processes that client data to:
- provide and operate the contracted service;
- support, maintain and secure the service;
- troubleshoot faults and incidents;
- carry out authorised changes or integrations;
- comply with lawful client instructions; and
- meet applicable legal obligations.
Client privacy policies may also apply
If you provide personal information through a website, portal, AI agent or application operated for one of our clients, you should also review that organisation's privacy information. That organisation may be primarily responsible for the purpose for which your information is collected.
Cookies, Analytics and Website Data
Our website and supporting technology may use cookies, similar technologies and technical logs.
Depending on the tools enabled at the time, these technologies may support:
You can control or delete many cookies through your browser settings. Disabling some technologies may affect how particular website functions operate.
Where a cookie or consent management tool is displayed, you can use the options provided there to manage the available preferences.
AI and Automated Tools
NEON SNOW develops, configures and uses AI assisted technology in parts of our business and service delivery.
Depending on the service, this may include AI assisted website chat, information retrieval, content assistance, workflow support, analysis, lead capture or other automation.
Where personal information is processed through an AI enabled service, we seek to limit collection and use to the defined purpose of the service and apply appropriate access, configuration and security controls.
AI generated information may be incomplete or incorrect. AI enabled functionality should not be treated as a substitute for qualified professional judgement where a matter is high risk, regulated or requires a human decision.
Significant decisions require additional care.
Our general corporate website is not intended to make solely automated decisions using personal information that have legal or similarly significant effects on an individual.
If a particular NEON SNOW service uses automated decision making in a way that could significantly affect an individual's rights or interests, additional information may be provided for that service where required.
Direct Marketing
We may use contact information to communicate with current or prospective business contacts about NEON SNOW services, insights, relevant updates or opportunities where permitted by law.
Marketing communications will identify NEON SNOW and, where required, provide a method to opt out or unsubscribe.
You can ask us to stop sending marketing communications at any time by:
- using an unsubscribe option in the message;
- replying to the communication; or
- emailing info@allacesprinting.clientbuild.neonsnow.com.au .
We do not sell personal information or contact lists to third parties for their independent marketing.
Sharing and Disclosure
We may disclose personal information where reasonably necessary for the purposes described in this policy.
This may include disclosure to:
- hosting, infrastructure and cloud service providers;
- CRM, communication and email service providers;
- analytics, security and monitoring providers;
- software, integration and AI technology providers;
- payment, invoicing and accounting service providers;
- contractors and subcontractors involved in authorised delivery or support;
- professional advisers, insurers and auditors;
- clients or authorised project stakeholders where appropriate to the service;
- regulators, courts, law enforcement or other bodies where required or authorised by law; or
- another organisation in connection with a proposed business transaction where lawful and appropriate safeguards apply.
Third party services are subject to their own terms, privacy practices, security controls and processing arrangements.
Overseas Processing
Some technology providers used by NEON SNOW operate globally and may process, store or provide access to personal information outside Australia.
Depending on the provider and service involved, overseas processing may include the United States and other countries in which the relevant provider or its authorised subprocessors operate.
The exact processing location can vary according to the product, hosting region, client configuration and third party provider infrastructure.
Where it is practicable to identify specific likely overseas locations for a particular service, further information may be provided through the applicable collection notice, project agreement, service documentation or on request.
We take reasonable steps appropriate to our role and applicable law when selecting and using third party providers that process personal information.
Want to know about a specific service?
Contact us if you would like information about the likely processing location of a particular NEON SNOW service or provider relevant to your information.
Security
NEON SNOW takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the system and risk involved, controls may include:
No internet transmission, cloud service or information system can be guaranteed to be completely secure. Our security controls are therefore designed to manage risk rather than make an absolute guarantee.
If we become aware of a suspected data incident, we will investigate and take appropriate containment and response steps. Where applicable, we will also assess notification obligations under Australian law.
Retention and Deletion
We retain personal information for as long as it is reasonably required for the purpose for which it was collected or for another lawful business purpose.
Retention periods may be affected by:
- an active client or supplier relationship;
- project and support requirements;
- contractual obligations;
- accounting, taxation and corporate record requirements;
- legal claims or dispute requirements;
- fraud, security and audit requirements; and
- normal system backup and replacement cycles.
When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable retention requirements and technical limitations.
Client service agreements may specify particular transition, export, deletion or backup retention arrangements for information processed under that service.
Access and Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, email:
We may need to verify your identity before providing access to or changing personal information.
In some circumstances, access may be limited or refused where permitted or required by law. Where appropriate, we will explain the reason.
Where the information is controlled primarily by a NEON SNOW client, we may refer the request to that client or assist them with the request as appropriate.
Anonymity and Pseudonymity
You may browse much of the NEON SNOW website without identifying yourself.
Where it is practical, you may also make a general enquiry without providing more information than is reasonably necessary.
There are situations where we need to know who you are. For example, identification may be necessary to:
- respond to a project or service request;
- prepare an agreement or invoice;
- verify an account or access request;
- provide client support;
- investigate a security matter; or
- comply with a legal or contractual obligation.
Privacy Questions and Complaints
If you have a question about this Privacy Policy or believe that NEON SNOW has not handled personal information appropriately, please contact us.
Your message should provide enough information for us to understand the issue, identify the relevant information or service and investigate your concern.
We will review privacy complaints and aim to provide a response within a reasonable period, generally within 30 days , depending on the complexity of the matter.
NEON SNOW Pty Ltd
Email: info@allacesprinting.clientbuild.neonsnow.com.au
Location: Yarrabilba, Queensland 4207, Australia
Website: neonsnow.com.au
External privacy complaints
If applicable to your circumstances and you are not satisfied with our response, you may be able to raise the matter with the Office of the Australian Information Commissioner (OAIC).
Information about privacy complaints is available from the OAIC at www.oaic.gov.au .
Changes to This Policy
Our services, technology, providers and information handling practices may change over time.
We may update this Privacy Policy to reflect changes to our business, technology, legal obligations or privacy practices.
The current version will be published on this page and the “Last updated” date will be revised when the policy changes.
Where an important change materially affects how personal information is handled, we may take additional steps to communicate that change where appropriate.
Questions about your information?
Contact NEON SNOW and tell us what you need help with.
Your information should not feel like a mystery.
If you would like to understand what information we hold, correct something, raise a concern or ask how a particular service handles information, contact us.
info@allacesprinting.clientbuild.neonsnow.com.au