BUILT FOR AUSTRALIAN DISABILITY SUPPORT PROVIDERS
Care operations,
Care operations,
built around people.
NS Care+ brings rostering, participants, workforce, safeguarding, documents and everyday service delivery into one clear platform, with purpose-built experiences for everyone who uses it.
Role-based access
Mobile-first
Australian care workflows
ABILITY HOPE COMMAND CENTRE
Good morning, Jeremy
Supporting better lives, together.
Roster readyToday's key items are visible.
Today's rosterView all
8:00 Riley SmithOlivia Chen
10:30 Taylor GreenAlex Morgan
13:00 Jordan LeeUnfilled
Needs attention3 items
Credential review due
Plan review approaching
Incident follow-up
LESS ADMIN. MORE CLARITY.
Your support operation should not live across spreadsheets, inboxes and disconnected systems.
Growing disability providers quickly reach a point where rostering, participant information, Worker availability, documents, incidents and compliance are spread across too many places. NS Care+ brings the work together without making the system harder to use.
BEFORE NS CARE+
- Spreadsheet roster
- Shared folders
- Email requests
- Manual reminders
- Disconnected participant records
WITH NS CARE+
- One operational view
- Role-specific portals
- Live roster visibility
- Attention and review signals
- Shared participant context
ONE PLATFORM. FOUR EXPERIENCES.
Give everyone what they need.
Give everyone what they need.
Not everything in the system.
NS Care+ adapts to the person using it. Administrators get operational control. Support Workers get a focused day-to-day workspace. Participants see their own supports and information. Authorised Representatives stay connected within the access they have been given.
ADMIN
Run the operation with confidence.
See the roster, Participants, workforce, compliance, referrals, documents, safeguarding and organisation-wide activity from one clear workspace.
RosterParticipantsComplianceReports
SUPPORT WORKER
Everything needed for the support day.
See upcoming supports, review relevant Participant guidance, manage availability and complete service-delivery tasks from a mobile-first experience.
Today's supportsAvailabilityNotesDocuments
PARTICIPANT
A portal designed around the Participant.
See upcoming supports, goals, shared documents and updates, and send requests or feedback directly through a simple, accessible experience.
My supportsGoalsDocumentsRequests
FAMILY / REPRESENTATIVE
Stay connected, within the right permissions.
Authorised Representatives can see the information made available through their relationship with the Participant, without receiving unrestricted access.
SupportsUpdatesDocumentsRequests
ADMIN PORTAL
Operations at a glance.
See what is happening now, what needs attention and where to act next.
18Today's supports
3Needs attention
Roster overview15 assigned · 2 unfilled
Compliance1 review due
Referrals4 active
Recent activityParticipant profile updated12 minutes ago
ROSTERS & SERVICE DELIVERY
See the week. Move the work.
See the week. Move the work.
Catch problems before they become problems.
Plan supports across the week, view schedules by day, Worker or Participant, identify unfilled supports and conflicts, and keep changes visible.
MON10
TUE11
WED12
THU13
FRI14
Drag a support card to another day in this visual demo.
NS SMART ROSTER
Suggestions you can understand. Decisions you still control.
Smart Roster helps surface suitable Workers using operational factors such as availability, competency, continuity, Participant preferences and workload. Your team remains in control of the final decision.
Human-in-the-loop by design
OC
92%Olivia ChenAvailable · Strong continuity
AM
84%Alex MorganAvailable · Suitable service skills
JL
72%Jordan LeeAvailable · Higher travel distance
ONE OPERATIONAL WORKSPACE
More than rostering.
NS Care+ connects the everyday operational work around service delivery so teams spend less time searching across systems and more time acting on what matters.
Keep the person at the centre.
Keep essential Participant information, preferences, goals, representatives and current services together.
R
Riley SmithActive · Portal ready
View profile →Know who is ready.
Manage Worker information, availability, competencies and service-delivery evidence.
Keep goals visible.
Bring reviews, goals and support information into the operational picture.
Follow through clearly.
Bring incidents, complaints, feedback and management follow-up into a clear workflow.
Protected by default.
Keep Participant and workforce documents permission-aware, protected and easier to review.
Service Agreement Participant visible First Aid Certificate Review 22 Sep Support Plan Protected
See what is approaching.
Surface expiring credentials, agreements and review dates before they become overdue.
Right role. Right access.
Manage portal access across Admins, Workers, Participants and Representatives.
Turn activity into insight.
Use operational information for management reporting and audit context.
Keep plan context visible.
See plan dates, management type and simple funding visibility alongside service delivery.
9:41NS Care+
MY SUPPORTSGood morning, RileyYour upcoming supports and updates are here when you need them.
NEXT SUPPORTCommunity AccessTomorrow · 8:00 am – 11:00 am
OCOlivia Chen
PARTICIPANT-CENTRED BY DESIGN
Software should not only work for the back office.
NS Care+ gives Participants a clear place to understand what is coming up, access information shared with them and communicate when something needs to change.
Clearer information
Upcoming supports and important updates stay easy to find.
More control
Participants can send requests and feedback from their own portal.
Better access
Purpose-built layouts avoid exposing complicated Administration screens.
Keep authorised Representatives connected too.
Representative access is linked deliberately to the Participant and only shows information made available through that relationship.
Right person. Right information. Right access.
COMPLIANCE THAT LIVES WITH THE WORK
Do not wait for an audit to find what needs attention.
Compliance is easier to manage when it is connected to everyday operations. NS Care+ brings credentials, documents, review dates, incidents, access controls and audit context into the same operational environment.
Credential visibility
Protected documents
Incident workflows
Role-based access
Electronic signatures
Audit activity
ATTENTION CENTRE4 items need review
TodayWorker credential dueFirst Aid · Olivia Chen · 22 Sep
ReviewSupport Plan review approachingRiley Smith · due in 14 days
OpenService Agreement reviewTaylor Green · review requested
OpenIncident awaiting management reviewFollow-up action required
Review
BUILT AROUND THE DAY
From planning to support delivery.
Create and schedule support.
Review suitable Workers.
Worker sees relevant support information.
Capture notes, forms and service information.
Surface follow-up and management attention.
THE PRINCIPLE BEHIND EVERY NS CARE+ PORTAL
The right information.
The right information.
To the right person.
At the right time.
BUILT FOR GROWING SUPPORT PROVIDERS
When spreadsheets stop being enough.
NS Care+ is designed for providers reaching the point where service delivery, rostering, workforce coordination and compliance need a shared operational system.
Keep 24/7 support delivery, workforce information, Participant context, incidents and governance easier to see together.
Coordinate mobile Workers, schedules, Participant preferences, travel context and day-to-day service delivery.
Bring multiple service lines into one clearer operational environment without giving every user the same interface.
Admin, Worker, Participant and Representative interfaces are designed around different jobs and different information.
The person receiving support is part of the digital experience, not simply a record in the back office.
Worker experiences are designed for the realities of delivering support away from a desk.
Use intelligent recommendations without handing operational decisions to an algorithm.
Role and relationship context determines what information each person should be able to see.
Roster, people, care delivery, safeguarding, documents and compliance stay connected.
SEE NS CARE+ IN CONTEXT
Ready to see care operations differently?
See how NS Care+ can bring your rostering, workforce, Participant experience and operational oversight into one clearer platform.
Built for Australian disability support providers.